Residents told what is happening, when, and by whom — without a manager writing it. Most complaints are not about the repair; they are about the silence before it. From $1,299/mo.
A resident communication agent owns the outbound and inbound resident conversation around maintenance and tenancy admin: status updates at every state change, scheduling confirmations and reminders, portal and email response, notice distribution, and polite delinquency follow-up against your scripts. It is the cheapest lever on resident satisfaction and owner retention, and it is almost entirely unlicensed work.
Vetted before placement. No generalists learning your stack on your time.
Concrete workflows, not vague "support". These are the loops they own from week two.
Messages the resident at every state change — logged, vendor assigned, ETA confirmed, attended, closed. Not a ticket number, a sentence a human wrote. This is where most maintenance complaints actually come from, and it costs nothing but attention.
Offers access windows, confirms the one the resident picks, sends a reminder the day before, and chases anyone who has gone quiet before the vendor is dispatched to an empty unit. A missed access is a wasted call-out fee you pay twice.
Works the resident inbox and portal queue against your scripts and escalation rules — answering what is routine, escalating what is not, and never leaving a message unread overnight. Your managers see only what genuinely needs them.
Sends scheduled notices — inspections, entry, community, seasonal reminders — to the right units on the right dates, logs delivery to the resident record, and tracks acknowledgements where you require them.
Runs your reminder sequence on late balances: courteous, consistent, on schedule, logged. Stops at the line you set — anything approaching a legal notice or eviction step goes to your team, never the agent.
Recognises the difference between an annoyed resident and a genuine emergency or habitability issue, and routes accordingly against your severity rules. Judgement is the reason this is a person and not an autoresponder.
The line, written down, before you get on a call.
Every placement signs an NDA before onboarding, completes Fair Housing fundamentals before any resident contact, and works under a named, permission-restricted account in your system. Licensing rules vary by state and your broker remains the responsible party. This page is not legal advice.
Fixed monthly rates per seat — not per door. No hourly markups, no recruiter fees, no minimum term.
Queue cleared and residents updated by morning
Full-time, 160h/mo, owns the resident conversation
All plans include onboarding, PMS integration, a dedicated client success manager, and a 30-day replacement guarantee.
See full pricing details →They are talking to a named member of your team, using your scripts, from your systems, with your email address and phone line. We do not pretend the person is sitting in your office, and we do not invent a fake local identity — but nothing about the interaction advertises geography either. What residents notice is that someone replied, which is more than most portfolios manage after 6pm.
They run courtesy reminder sequences on late balances — consistent, polite, logged, on the schedule you set. They stop at the line you draw. Anything approaching a legal notice, a notice to quit, an eviction filing, or negotiating a payment plan goes to your team. Those carry legal consequence and belong with licensed staff under your broker.
De-escalation is part of the vetting. The agent acknowledges, gives a concrete next step and a time, and escalates to your manager rather than arguing or going quiet. Every interaction is logged to the resident record, so when it does reach your team they have the full thread rather than a cold start. The point of a person rather than an autoresponder is exactly this.
An overnight resident desk starts at $1,299 per month and a full dedicated agent at $1,499 per month, both all-inclusive of recruitment, HR, payroll, compliance, equipment and a replacement guarantee. A US tenant communication agent typically costs $40,000 to $52,000 a year before benefits and overhead. At roughly $18,000 a year, that is a 60 to 70 percent reduction with no recruiter fee and no long-term contract.
Tell us your door count and which software you run. We come back within 48 hours with matched candidates — or tell you straight if we are not the right fit.