Severity triage, vendor callout chains, SMS confirmation loops, call summarisation and a morning digest — configured to your rules, built on your PMS, operated by your seat. From $499/mo as an add-on.
Property management automation at Nexoforma is not a product you licence. It is a routing and messaging layer configured to your severity rules, vendor bench and spend limits, built on top of the PMS you already run, and operated by the coordinator who sits in it every night. Sold only as an add-on to a seat — because automation without someone accountable for the exceptions relocates work rather than removing it.
Each one replaces something a person was doing manually, or was not doing at all.
Every inbound request scored against your written rules the moment it lands — emergency, urgent, routine. Emergencies skip the deflection loop entirely; we do not talk a resident out of a real problem to protect a metric.
Dispatch goes to your first-choice vendor with scope, access notes and spend limit attached. No confirmation inside your window and it moves down the chain automatically, before anyone notices they went quiet.
Before any paid vendor is engaged, the layer checks manufacturer warranty, home warranty and whether a recent order is still inside its callback window. The cheapest repair is the one you do not pay for twice.
Access windows offered, confirmed, and reminded by text on your schedule. Non-responders chased before the vendor is dispatched to an empty unit — a missed access is a call-out fee you pay for nothing.
After-hours voice and voicemail transcribed, summarised into the work order, and severity-tagged. Your team reads a paragraph in the morning instead of listening to nine minutes of recording.
One screen at 8am: what came in, what was dispatched, what is blocked and needs a decision, what is aging past your threshold. Sorted by what needs you first, not chronologically.
There are well-funded products doing AI maintenance triage, and they are good at it. If a per-unit software utility is what you need, buy one. What they do not do is run your process, own your exceptions, or answer for the vendor who never showed. That is the gap we fill, and it is a different purchase.
A high self-resolution rate looks good on a dashboard and can mean the system is talking residents out of real problems. We tune for correct classification, not for suppressed tickets, and emergencies bypass the troubleshooting loop entirely.
Every deployment still has a named human accountable for what the rules cannot handle. That is why this is priced as an add-on rather than an alternative — and why we decline to sell it standalone.
Neither, exactly. It is a layer we build on top of the property management system you already run, configured to your severity rules, vendor bench and escalation preferences — and then operated by your coordinator. You are not buying a product licence and you are not commissioning custom software you then have to maintain. If you leave, the rules and routing stay documented and yours.
Yes, and that is deliberate. Automation without someone accountable for the exceptions just moves the failure point — the tickets it cannot classify, the vendor who does not respond, the resident who escalates. Every property manager who has bought triage software alone still owns those. We sell the layer as an add-on to a seat because that is the only configuration where it actually reduces your workload rather than relocating it.
It classifies and routes; it does not judge. Severity scoring against your written rules, trade identification, duplicate merging, warranty and callback-window checks, vendor matching by trade and geography, and drafting the outbound messages. Anything ambiguous, anything with a cost implication above your limit, and anything a resident will remember goes to the coordinator. We do not automate the judgement calls, and we would be suspicious of anyone who claims to.
From $499 per month as an add-on to any coordinator seat, depending on how many routing rules, integrations and reporting surfaces you need. It is not sold standalone. Build-out happens during onboarding and is included — you are paying for the layer to be run and maintained, not for a one-off setup project.
Tell us your PMS and how your severity rules work today. We will come back within 48 hours with what the layer would actually route — or tell you honestly that your volume does not justify it yet.